Ordering

How do I customize my order?

It's easy!

Choose your favorite design or style.
Upload the required photo(s).
Add any personalization details if needed.
Place your order—we'll take care of the rest!

Every item is handmade and personalized just for you, so we'll carefully prepare your order based on the photos and information you provide.

What kind of photos work best?

For the cutest results, we recommend:

✔ High-resolution images

✔ Bright, well-lit photos

✔ A clear view of your subject

✔ Photos where the face or main subject fills a good portion of the frame

Since many of our products are small keepsakes, photos taken from far away or heavily cropped may not produce the best results.

How many photos do I need?

The required number of photos varies by product.

Please check the product page for specific instructions before placing your order.

For example, our Lenticular (Flip Effect) products require two photos.

Will I receive a design preview?

Unless otherwise stated on the product page, we do not provide design proofs before production.

Our designers will carefully arrange your photos to best fit the product you've selected while keeping the original style and proportions.

Production & Shipping

How long will my order take?

Every Pomme by Jaisy item is handmade to order.

Our current processing time is 5–10 business days before shipping.

During busy periods or new product launches, processing may take a little longer. If so, we'll always update the estimated production time on the product page.

I forgot to upload my photo. What should I do?

No worries!

Simply send your photo to hipocketpals@gmail.com or contact us through the live chat on our website.

Please include your order number so we can match your photo with your order.

Do you ship internationally?

Yes! We proudly ship worldwide.

Please note that international customers are responsible for any customs duties, taxes, or import fees charged by their local customs authorities.

Returns & Changes

Can I change or cancel my order?

Yes—please contact us within 24 hours of placing your order.

After that, production may have already started, so we may not be able to make changes or cancel your order.

Can I return a personalized item?

Because every product is custom-made especially for you, we cannot accept returns or exchanges for personalized items unless they arrive damaged, defective, or incorrect.

If there's ever a problem with your order, please contact us—we'll always do our best to help.

For more information, please see our Return & Refund Policy.