Refund policy

Return & Refund Policy

Last updated: July 4th 2026

Thank you for shopping with Pomme by Jaisy! Every item is carefully made to order, and we want you to love your purchase. Please review our return and refund policy before placing your order.

Personalized Items

All Bloopi cuties are made to order based on the customization details you provide. As a result, we do not accept returns, exchanges, or refunds for personalized items due to:

Change of mind
Ordering the wrong item or style
Incorrect photos uploaded by the customer
Spelling errors provided by the customer
Slight color differences caused by screen displays
Minor handmade variations that do not affect the functionality or overall quality of the product

Please carefully review your customization details before completing your order.

Damaged, Incorrect, or Missing Orders

Please inspect your order upon delivery. If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

For missing item claims, we may request a clear, continuous unboxing video showing the unopened package and all contents. This helps us investigate the issue with our shipping partners and ensure a fair resolution.

Once reviewed, we will gladly offer an appropriate solution, which may include a replacement or refund.

Order Changes & Cancellations

If you need to make changes or cancel your order, please contact us within 24 hours of placing your order.

After 24 hours, production may have already begun, and we are unable to accept cancellations, changes, or refunds for personalized items.

Shipping Issues

Once your order has been shipped, Bloopi is not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control.

If your package is marked as delivered but cannot be located, please contact the shipping carrier first. If you need additional assistance, feel free to reach out and we'll do our best to help.