Frequently asked questions
How long does it take to make my order?
Our standard processing time is 5–10 business days.
Production time may vary depending on our current order volume. If a product requires a longer processing time than usual, it will be clearly noted on the product page before purchase.
Can I return or cancel my order?
If you need to change or cancel your order, please contact us within 24 hours of placing your order.
Will I receive a design preview before production?
Unless otherwise stated, we do not provide design proofs before production.
However, if your uploaded photos do not meet our printing requirements or we believe they may not produce the best result, we'll contact you before production to discuss possible replacements or adjustments.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order.